
RETURN POLICY
At Jolley Essentials, we strive to ensure that you are satisfied with your purchase. However, due to the nature of our handcrafted skincare products, we do not offer refunds. Please review our return policy below:
1. Return Policy
We accept returns for store credit only. If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving your order for a store credit equivalent to the purchase price (excluding shipping costs).
2. Conditions for Returns
To be eligible for a return, the item must be:
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Unused, unopened, and in its original condition
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Returned in its original packaging
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Accompanied by the original receipt or proof of purchase
3. How to Return an Item
To initiate a return, please contact us at [Contact Email] with your order number and reason for the return. We will provide you with further instructions on how to return your item.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receipt. Provide your order number, a description of the issue, and photos of the damaged or defective product. We will review your case and offer a store credit or replacement, if applicable.
5. No Refunds
We do not provide refunds. All approved returns will be issued as store credit, which can be used on future purchases at Jolley Essentials. Store credits do not expire and can be applied at checkout.
6. Shipping Costs
Original shipping costs are non-refundable. Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective product.
7. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Sale items
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Customized or personalized products
8. Contact Us
If you have any questions or need assistance with your return, please reach out to us at:
Email: INFO@JOLLEYESSENTIALS.COM
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Thank you for choosing Jolley Essentials. We appreciate your understanding of our return policy and are here to help with any concerns you may have.